Please contact the Producer Help Desk. Leave that screen open, then check your email in a new browser tab. Who do I contact  with questions about setting up my Optum ID if I am a UnitedHealthcare employee? Click the “Forgot Optum ID” option and follow instructions. Call 866-842-3278, Option 1 or Email providertechsupport@uhc.com. On the screen below, enter the Email address on your account, then click Continue. Verified information options can include: Select Continue on the Account Locked page and follow instructions. E. ElderSpirit Active Member. 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