Home. To do this, follow these steps: Click Start, type regedit in the Search box, and click Regedit in the list that's displayed. (Contact Us!) … Software. See more … My icons for everything else (such as Microsoft Excel) on the desktop still displa properly. You perform icon cache rebuild but still issue remains. Locate and select the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer So, before you continue to troubleshoot your problems, use this Malware Scan and Removal Guide to check and remove viruses or/and malicious programs that may be running on your computer. When I click on the Microsoft Word unknown programs icon, it sill opens to a normal new document scree, so this is no problem. Word, Excel, ... | 4 replies | Microsoft Office. Word, Excel, and Outlook are still in Program files, and I can pu... Home. Many users have reported that the Word icons are not showing up for .docx and .doc files. Viruses or malicious programs can cause your PC to work abnormally. How to fix: DOCX files are displayed with a generic icon in Windows Explorer. Recently my microsoft word (program) icon changed from the classic picture to the unknown programs icon. I can't recall doing anything recently to Posted on October 30, 2017 October 30, 2017 Author HeelpBook. Has anybody noticed their office icons turning white after the recent update and the shortcut no longer works? Create the Max Cached Icons registry key, and then set the value of that key to 2048. I wanted to know how to get the real icon back. Scan your computer for viruses. Microsoft Office Icons missing with generic white icons. The icons show up fine in the start menu, but not on the desktop or taskbar. Microsoft Office. They show up with a generic (unknown) or plain white icon even though the file association settings are intact. I tried all the simple solutions: restarting pc and unpinning then pinning again. Dear Experts, My client's Windows 7 Pro (64bit) was just set up last month, with Office 2010 Standard installed. Office icons turning white after recent update. Find answers to MS Office icons gone generic from the expert community at Experts Exchange Submit ... 2013-04-26. on Apr 6, 2018 at 14:24 UTC. Step 2. All of sudden you notice that your Microsoft Office icons are missing or replaced with generic white icons. When we finished, the problem was solved, but the next morning I noticed that several of my desktop icons (.url shortcuts) had changed- some were now generic, and others had been swapped with each other: Amazon.com icon was generic, Playboy CyberClub was a Google weird G, etc. by michellelieske. Step 1. Send Us a Sign! Blank or missing Word icons may occur due to multiple reasons such as deleting the Office installer folder which Everything was fine, and then he has interrupted one of the Windows update. Show More Info.